Refund policy
Return & Refund Policy
At AM Design, every personalized product is made to order with care. Please read our policy before placing your order.
Customized Products
Because our products are personalized with your names, photos, artwork, or custom designs, all custom orders are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or we made an error.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the item
- Photos of the packaging (if damaged)
If the issue is confirmed, we will replace the item or issue a refund at no additional cost.
Order Changes & Cancellations
You may request changes or cancellations within 12 hours of placing your order.
Once production has started, orders cannot be canceled or modified.
Non-Returnable Items
The following items cannot be returned:
- Personalized products
- Custom phone cases
- Personalized keychains
- Customized flasks
- Acrylic signs
- UV printed products
- Gift items made to order
Refund Processing
If a refund is approved, it will be issued to your original payment method. Processing times depend on your payment provider and may take 5–10 business days.
Contact Us
If you have any questions about your order, please contact us through our Contact page or email us at:
alireza8260@gmail.com
One thing to change:
Replace:
with your actual customer support email.
I also recommend adding Privacy Policy, Shipping Policy, and Terms of Service before launching your Shopify store, since those are commonly expected and can help with payment providers and customer trust.